Free & Confidential
Advice & advocacy
when you need it.
Our Information, Advice & Guidance (IAG) service is free, impartial, and completely confidential. Whether you're planning your next step or facing a difficult situation, we're here to help.
What Is IAG?
Guidance you can
trust and rely on.
Information, Advice & Guidance (IAG) is a professional service that helps you make informed decisions about your education, career, and life. Unlike generic information, our IAG is tailored to your individual circumstances.
Our advisers are trained and accredited professionals. They will listen without judgement, provide honest and balanced information, and help you explore your options — at your own pace.
Sessions are available online via Microsoft Teams or face-to-face in London. We can also accommodate different languages where possible.
Impartial
We have no vested interest in the choices you make. Our advice is always in your best interest.
Confidential
What you share with us stays with us. We only share information with your explicit consent, except where required by law.
Accessible
Our service is free of charge and designed to be welcoming to everyone, regardless of background or experience.
Person-Centred
We focus on you — your goals, your circumstances, and your strengths — not a one-size-fits-all approach.
Areas We Cover
We can help with
a wide range of topics.
Education & Training
Guidance on choosing the right course, understanding qualification levels, and planning your learning journey.
Employment & Careers
Support with job searching, CV writing, understanding your rights at work, and career planning.
Immigration & Settlement
Information on Life in the UK, English language requirements, and navigating the immigration system.
Housing & Benefits
Signposting to housing support, benefits entitlements, and local authority services.
Health & Wellbeing
Referrals to health services, mental health support, and community wellbeing resources.
Family & Community
Support with childcare, family services, community integration, and social connections.
Advocacy Services
We speak up
for you.
Advocacy is about ensuring your voice is heard. Whether you're navigating a complex system, attending an important meeting, or simply need someone in your corner — our advocacy service is here.
We provide generic advocacy support to help you access the services and rights you're entitled to, in a way that respects your dignity and autonomy.
Generic Advocacy
We speak on your behalf or support you to speak for yourself — helping you access services, understand your rights, and navigate complex systems.
Self-Advocacy Support
We build your confidence and skills to advocate for yourself — in meetings, appointments, and everyday situations.
Referral & Signposting
We connect you with the right specialist organisations and services, ensuring you get the support you need.
Getting Started
How to access
our IAG service.
Get in touch
Contact us by phone, email, or via our online enquiry form to request an IAG session.
Book a session
We'll arrange a convenient time — online via Teams or in-person in London, whichever suits you.
Get your guidance
Meet with one of our trained advisers for a free, confidential, and completely judgement-free conversation.